Reviews and Testimonials

Finally a contractor you can just outright trust. Has no problem explaining the entire situation, industry best practices, their opinions on each portion of the recommendations and the expected outcomes... i really felt confident in my expectation with how i could fit their work into my budget. (5-Star Google Review)

I’ve been partnering with Puffin Mechanical for my clients’ heating and cooling needs, and I couldn't be happier with their service. They consistently deliver exceptional results and have become my go-to recommendation. Their team is always professional, punctual, and incredibly knowledgeable. Whether it’s routine maintenance, urgent repairs, or system installations, they handle everything with expertise and a friendly demeanor. My clients appreciate their clear communication and transparency regarding pricing and options. One of the things…

I recently had my AC unit replaced by Puffin Mechanical, and I couldn't be happier with the service. From the initial consultation to the installation, the team was professional, knowledgeable, and incredibly responsive. They took the time to answer all my questions and helped me choose the best unit for my needs. The installation process was quick and efficient, and the technicians were respectful of my home. I appreciated their attention to detail and commitment…

Will always highly recommend Puffin Mechanical! They were quick to respond when HVAC service was recently needed and their flexibility with scheduling was so appreciated! (5-Star Google Review)

I can't say enough good things about this company. They were able to send someone same day to look at my AC. It was diagnosed and fixed that day as well! The technician was amazing. He kept me informed on all matters. Very affordable as well! Highly recommend!!!! (5-Star Google Review)

Love this company and their team !! I won't use anyone else!! (5-Star Google Review)

This is a top tier family-owned business. I could not get my home warranty to send me some one in a timely manner. Although I explained to them the heat index was over 100 degrees and I need my AC to be in working condition. The owner came and went straight to the problem; he was professional and kind. He told me what, why and how he was going to fix the problem and he…

Robert, Crystal, Anthony and Mike are a fantastic team! They recently replaced my entire HVAC system and thoroughly explained everything to me, every step of the way. They were honest, transparent, efficient, professional and friendly! Highly recommend them to anyone in Hampton Roads!!!! (5-Star Google Review)

This is a company I can always trust! I have used them and referred them for years. I love supporting a local family owned business but I also trust their work, evaluations and pricing. (5-Star Google Review)  

Noticed one evening that our AC drain pipe wasn’t dripping like it should have been and there was water actively filling into the emergency pan. Called Puffin Mechanical and they squeezed us in the very next day. Terrific service, fair pricing from a trustworthy group (hard to come by these days). 10/10 recommend (5-Star Google Review)  

The team at Puffin Mechanical is wonderful! There response time was great, the guys who came out were punctual, friendly, and thorough. They got our AC back up and running in no time. Highly recommend. (5-Star Google Review)  

Puffin Mechanical repaired our split system for our sunporch. The technicians they sent out were courteous and knowledgeable. They fixed our system in a timely manner and now I can enjoy my sunporch again. Will definitely be using them again and will recommend them to anyone with heating or cooling issues. (5-Star Google Review)